Risk Management - Patient Incidents and Complaints

Project E-vita^TM provides functionality for integrating information on patient safety incidents and complaints with clinical patient data. Reports received from Patient complaints or your staff reporting incidents (Clinicians, Nurses, PALS) can along with supporting documentation be directly added to the patients EPR along with all clinical data. This data can then be aggregated and analysed to produce a comprehensive picture of the organisations risk profile. Project E-vita^TM is the only Risk management solution that provides for the entry of clinical terminology and integrated with Risk related data.

Unlike many other systems Project E-vita^TM uses SNOMED-CT as the foundation for the coding of incidents and complaints. This international standard coding scheme is then further enhanced by allowing the end user to define their own categories and classes of Incidents and Complaints. When combined, these coding schemes provide the end user with a very powerful Risk analysis tool.

Project E-vita^TM helps you to manage complaints. At every step Project E-vita^TM can be used to keep track of current activity from registration and acknowledgement of initial receipt right through to final resolution.

Complaints and incidents are recorded against individual departments and sites so that unusually high rates of complaints or incident activity can be quickly identified.

If your organisation lacks capacity or infrastructure for supporting a Risk management solution then we can offer the use of Project E-vita^TM (ASP), a secure subscription based service hosted on our existing Project E-vita^TM data centre. All you need at the user end is an internet enabled web browser to access the service. For those larger organisations with dedicated hardware and networks of their own then Project E-vita^TM (Classic) is available.

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